NDIS Support Coordination

What is a Support Coordinator?

A Support Coordinator is someone who can assist you to kickstart your NDIS plan! 

If you haven’t heard of a Support Coordinator before, that’s okay. You might have heard the role referred to as a COS or a Coordinator of Supports.

A Support Coordinator is a specialised worker who has a good understanding of the NDIS and the different services you can access with your funds. They work in partnership with you and your family, helping you understand the NDIS, how it works and how you can achieve your goals. They also work in partnership with other disability service providers. You can talk about any concerns or worries about the NDIS or other related matters like housing.


Empowered Support Coordination Disability Services

But why do I need a Support Coordinator? 

Your Support Coordinator is your main point of contact for the NDIS. They are there to help you access a range of supports and services, including things like equipment, therapies and education.

So, if I’m eligible for a Support Coordinator, should I ask for one? Everyone can ask for a Support Coordinator. The sooner you ask for a Support Coordinator, the better as they will be able to help you access supports and services.

If you would like more information about Support Coordination or would like to speak with someone from our cos team, give the Empowered Community Services office a call today.


Our Support Coordinators will work closely with you to ensure that you get the most out of your NDIS plan. They will help you understand and implement your plan in a way that suits you, we are committed to listening to your needs and preferences and providing options for NDIS and mainstream supports that match you best.  They will also help build your ability to exercise choice and control, to coordinate support and access your local community.  Our Support Coordinators will focus on supporting you to build skills and direct your life including working with you to find and connect to mainstream services such as employment services, government departments and advocacy services should you require. 

Step 1
Understand your needs, goals and preferences so that your support coordinator can build the best support plan for you.
Step 2
Contact service providers and organise agreements, services and prices to ensure that you are getting the most out of your budget.
Step 3
At Empowered, our support coordinators will work with you throughout your NDIS plan to ensure that everything is running smoothly. When it comes time for your plan review, we can help with that too!

Our Support Coordinators help you understand your NDIS plan and the different budgets and offer options on support provider available in your area. Once you have made your decision on what support provider you want to use, Empowered Support Coordinators will organise service agreements, negotiate services and prices as part of quotable supports and keep an eye on the budget to make sure you have continued support throughout your plan.

At the end of your plan, your Empowered Support Coordinator will assist you in planning ahead to prepare for your plan review. They will coordinate reports from your support providers including therapists to ensure NDIS have the evidence they need to provide reasonable and necessary funding in your next plan. Our Support Coordinators will prepare your progress report and guide you through any changed requests regarding your support needs or goals for the next plan.

At every stage, your Empowered Support Coordinator will be your point of contact for choice and control, NDIS plan implementation and monitoring and any change of circumstances that may affect your support needs. Our Support Coordinators will assist you to use your plan in a way that ensures you are getting the most out of your funded supports.

Specialist Support Coordination 

Specialist Support Coordination is time limited support coordination, within a specialist framework warranted by high risks in participants situation, to address barriers and reduce complexity in environment, assisting to connect with supports, build capacity and resilience. 
Support Coordination and Specialist Support Coordination are very similar although there is a key difference that Specialist Support Coordination will be funded where there are additional high or complex needs in your situation and will be a qualified and experienced practitioner to assist you to address barriers and reduce complexity. Specialist Support Coordinators will support you to manage challenges in your support environment which may include health, education, or justice services. Specialist Support Coordination aims to reduce barriers to implementing or using your NDIS plan.

You can find more information at the NDIS here!

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

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Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.