Meet the Team

Jonathon Power

Managing Director

Jonathon Power is the Managing Director of Empowered Community Services. Inspired by his lived experiences supporting both parents who have lifelong disabilities, and after working as a Disability Support Worker for several years, Jonathon founded Empowered Community Services.

Jonathon has over seven years of experience working within the disability sector supporting participants with complex needs. Whilst working in the disability sector Jonathon completed his Bachelor of Psychological Science at Newcastle University.  Jonathon believes in providing an honest and reliable service that puts the participants needs first.

Outside of work, Jonathon enjoys watching the NBA as well as skateboarding. 

William Duncan

Support Coordinator

William Duncan is an experienced Support Coordinator at Empowered Community Services. Prior to becoming a Support Coordinator, William spent time working as a Disability Support Worker. William has worked with a range of different providers throughout Newcastle & Lake Macquarie and has developed a great knowledge of the disability sector. 

Outside of work, William enjoys watching Rugby League and spending time with family.

Jake Shoesmith

Specialist Support Coordinator

Jake Shoesmith is a Specialist Coordinator of Supports here at Empowered Community Services. Jake has been working in the disability sector for five years. Jake has completed his Diploma in Mental Health and is currently studying for his Bachelor of Psychology.

Outside of work Jake enjoys bodybuilding, has three pet fish and favourite food is pizza.  

Alannah Black

Support Coordinator

Alannah is a Support Coordinator with multiple years’ experience working within the disability sector. Prior to becoming a Support Coordinator Alannah worked with St Vincent De Paul as a part of their Local Area Coordination program. Throughout her time with St Vincent De Paul Alannah gained extremely useful information about disability programs and services throughout Newcastle & Lake Macquarie Area.

Alannah is passionate about supporting NDIS participants to find the most appropriate provider to assist individuals to reach their goals. Alannah has a keen eye for detail and will ensure each participant gets the most out of their plan. Alannah has a Certificate IV in disability and Diploma in Community Services.

Outside of work, Alannah enjoys spending time with her three dogs and watching Netflix.

Mark Ward

Human Resource Manager

Having completed a certificate IV in Human Resource Management, Mark is passionate about helping organisations and individuals achieve their goals. Prior to being employed by Empowered, Mark worked as a Support Worker and as a salesman for a local Electrical Wholesaler. Mark is also a qualified Mental Health First Aid Instructor. 

Mark has a collaborative approach to working with a diverse team of support staff, that focuses on delivering the right outcome for each situation. 

When Mark isn’t working he enjoys going to the gym, watching Rugby League and is a proud food enthusiast.

Every one of our team goes through the following:

  • Our own inhouse induction (powered by an online training course our staff must pass)
  • Training to ensure they are engaged and care about building skills
  • Rapport training, how to be a friend, a mentor and impart skills
  • Mental Health First Aid
  • Mental Health Disabilities

This is truly our passion and connected to us as a company. If you EVER want more info, PLEASE reach out. We would love to be a partner in your development.

Join Us!

We are always looking for new support works – submit your CV today!


Find out more information about our upcoming holidays.

About the NDIS

We have lots of online resources to answer your questions about the NDIS.

Referral Form

Referral Form

Participant Details


Primary Contact

Participant Information

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Please note, Empowered has a minimum shift length of four hours for all new participants.
*Participants who require less than a four support will be subject to approval and will depend on the total number of hours of support required per week*

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