Meet the Team

Jonathon Power

Managing Director

Jonathon is the Managing Director of Empowered Community Services. Inspired by his lived experiences supporting both parents who have lifelong disabilities, and after working as a Disability Support Worker for several years, Jonathon founded Empowered Community Services.

Jonathon has over seven years of experience working within the disability sector supporting participants with complex needs. Whilst working in the disability sector Jonathon completed his Bachelor of Psychological Science at Newcastle University. Jonathon believes in providing an honest and reliable service that puts the participants needs first.

In 2020 Jonathon won the award for the Young Entrepreneur of the Year Award from the Hunter Business Chamber for his work under Empowered Community Services.

Outside of work, Jonathon enjoys watching the NBA as well as skateboarding. 

Mark Ward

Human Resource Manager

Having completed a Certificate IV in Human Resource Management, Mark is passionate about helping organisations and individuals achieve their goals. Prior to being employed by Empowered, Mark worked as a Support Worker and as a salesman for a local Electrical Wholesaler. Mark is also a qualified Mental Health First Aid Instructor. 

Mark has a collaborative approach to working with a diverse team of support staff, that focuses on delivering the right outcome for each situation. 

When Mark isn’t working he enjoys going to the gym, watching Rugby League and is a proud food enthusiast.

Alannah Black

Support Coordination Manager

Alannah is a Support Coordination Manager with multiple years’ experience working within the disability sector. Prior to joining Empowered Alannah worked with St Vincent De Paul as a part of their Local Area Coordination program under the NDIS. Throughout her time with St Vincent De Paul Alannah gained extremely useful information about disability programs and services throughout Newcastle & Lake Macquarie Area.

Alannah is passionate about supporting NDIS participants to find the most appropriate provider to assist individuals to reach their goals. Alannah has a keen eye for detail and will ensure each participant gets the most out of their plan. Alannah has a Certificate IV in disability and Diploma in Community Services. More recently Alannah was voted the runner up in the 2019 One Community Support Coordinator of the Year award. 

Outside of work, Alannah enjoys spending time with her three dogs and watching Netflix.

Matthew Shipman

Support Coordinator

Currently completing a Diploma in Community Services and with a background in the Local Area Coordination Program, Matthew is experienced working in the disability sector. Matthew’s experience working in the LAC program has given him valuable insight into services, as well as the NDIS in general and has prepared him well for his Support Coordination role.

Matthew is also learning Auslan and is passionate about assisting people to confidently navigate the NDIS and be able to make informed decisions about the supports they receive.

Outside of work, Matthew enjoys watching sport, going to the gym and spending time with his family.

Tegan Urwin

Service Coordinator

Tegan has been working as a Disability Support Worker for the past few years but has recently transitioned into a new role as Service Coordinator at Empowered Community Services. Before working with Empowered, Tegan worked as a Youth Worker, working with children and adolescents with complex behaviours. Tegan also holds a Cert III in Early Childhood Education and Care and worked as an Early Childhood Educator for several years.

As a Service Coordinator, Tegan will be working with participants to make sure that they are matched and provided with the best possible service for their needs. Tegan works professionally and holds a high standard of work ethic. Tegan is patient, understanding and able to work with any participant to make sure that they are reaching their goals and ambitions.

Outside of work, Tegan enjoys spending quality time with her loved ones, relaxing at the beach, going out for delicious meals or watching a movie.

Support Workers

We employ over fifty Support Workers across the Lake Macquarie, Newcastle & Hunter Region. All of our staff complete in-house training specifically designed to assist our participants to reach their goals within a tailored support model.

We ensure that our staff know the importance of inclusion and that our participants are active members of their community. Staff are provided with information on mental health support strategies, appropriate boundaries and guidelines for support under the NDIS.

Take a look at our Support Worker Handbook for more information on the training provided to our staff.

Every one of our team goes through the following:

This is truly our passion and connected to us as a company. If you EVER want more info, PLEASE reach out. We would love to be a partner in your development.

Join Us!

We are always looking for new support works – submit your CV today!


Find out more information about our upcoming holidays.

About the NDIS

We have lots of online resources to answer your questions about the NDIS.

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

Gender *
Does the participant identify as Aboriginal or Torres Strait Islander? *
Participant is currently;
Additional Details

Primary Contact

Participant Information

Does the participant have a secondary disability?
Does the participant have any allergies?
Does the participant require medication to be administered during support hours?
Does the participant have a companion card?
Services Requested by the Participant
Has the participant consented to this referral?

Please note, Empowered has a minimum shift length of four hours for all new participants.
*Participants who require less than a four support will be subject to approval and will depend on the total number of hours of support required per week*

Preferred Times





Monday Start
Monday Finish
Tuesday Start
Tuesday Finish
Wednesday Start
Wednesday Finish
Thursday Start
Thursday Finish
Friday Start
Friday Finish
Saturday Start
Saturday Finish
Sunday Start
Sunday Finish

Referral Completed By

Do you give consent for Empowered Community Services to use my image to share on their social media accounts, website & advertisements? *
How did you hear about us? *
Upload additional information such as participants NDIS plan
Maximum upload size: 516MB

Team Leaders

We encourage all participants to be assigned a Team Leader from Empowered. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicate strategies with staff, and develop reports as requested. If you do not wish to be allocated a Team Leader please notify our administration staff.