Mark Ward

Service Manager

Certificate IV in Human Resouces

Mark began his career as a Support Worker in 2014 and began employment with Empowered in 2017. After completing his studies, Mark was appointed Human Resource Manager in 2019 where he went on to attain his qualification as a Mental Health First Aid Instructor and pushed for Empowered to be recognised as a bronze-level skilled workplace by MHFA Australia.
Mark was a finalist at both Lake Macquarie and Hunter Business Awards 2021 for Outstanding Employee. Mark transitioned to his role as Service Manager in 2021.

Mark has a collaborative approach to working with a diverse team of support staff, that focuses on delivering the best outcomes for our Participants.

When Mark isn’t working, he enjoys going to the gym, watching Rugby League and is a proud food enthusiast.



The Rest Of The Team

Jonathon Power

Managing Director

Bachelor of Psychological Science

Annika Howe

Support Coordination Manager

Bachelor of Social Science

Rachel Lowe

Events Coordinator

Diploma in Event Management

Lilliana Botham

Administration Officer

Tanika McDonnell

Support Coordinator

Certificate IV in Mental Health

Paige Hammond

Respite Coordinator

Claudia Keeton

Support Coordinator

Bachelor of Psychological Science

Lily Ryan

Trainer and Assessor

Adrian Solomons

Support Coordinator

Bachelor of Social Science

Brad McDonell

Team Leader

Certificate IV in Disability

Rose Cousins

Team Leader

Bachelor of Psychological Science (Honours)

Ryan Wilks

Team Leader

Certificate III in Individual Support

Maddison Downie

Team Leader

Hannah Lavis

Rostering Coordinator

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

Gender *
Does the participant identify as Aboriginal or Torres Strait Islander? *

Participant Information

Services Requested by the Participant
Are there any known safety concerns or potential risks that we should be aware of before proceeding with support for the Participant?
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Referral Completed By

How did you hear about us? *
Upload additional information such as participants NDIS plan
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Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.