Cancellation Policy & Transitioning

Your Support Coordinator should have a cancellation policy that is clear and concise. The policy should outline the notice period required for service cancellations and any fees or charges. It is important to know this information so that you can plan ahead if you need to change providers.

Always take a look at your service agreement before cancelling services. This will help avoid any misunderstanding about the cancellation process.

Your Support Coordinator should also have a plan for transitioning you to a new provider if they can no longer support you.

Your Support Coordinator should assist you with transitioning to another provider if they cannot continue supporting you. They should help you find a new provider that meets your needs, and they should provide you with information about their services.

They should also ensure no interruption to your support during the transition period.

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

Gender *
Does the participant identify as Aboriginal or Torres Strait Islander? *

Participant Information

Services Requested by the Participant
Are there any known safety concerns or potential risks that we should be aware of before proceeding with support for the Participant?
Maximum upload size: 516MB

Referral Completed By

How did you hear about us? *
Upload additional information such as participants NDIS plan
Maximum upload size: 516MB

Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.