Contingency Planning (What if your Support Coordinator is on leave)

If your Support Coordinator takes leave (expected or unexpected), the organisation should have a process to support you.

Below are some questions you can ask your Support Coordinator or their organisation about what will happen if they are not available;

  • Who will be my point of contact?
  • How can I get in touch with them?
  • What is their role within the organisation?
  • What information will they need from me?
  • How often will they be in touch with me?
  • What is the best way to get in touch with them if I have an issue or concern?


It is important that you feel comfortable and confident communicating with your Support Coordinator’s replacement during their leave. If you have any concerns, please do not hesitate to raise these with your Support Coordinator.

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Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.