Questions to Ask When Choosing a Support Coordinator

Questions to ask when choosing a Support Coordinator:

Experience:

• How long have you been a Support Coordinator?
• Who have you worked for previously?
• What are the most common types of disabilities you coordinate for?
• What are some of the support/services you regularly work with?

Qualifications:

• What relevant qualifications do you have?
• Scope of Services
• Do you have any specific services that you recommend?
• How does your organisation manage conflicts of interest between services?
• How will my personal information be protected?
• What are your working hours?
• Are you contactable outside of working hours?

Approach:

• How would you describe your support coordination style?
• How do you approach support coordination?
• How do you go about understanding a new participant?

Fees and Charges:

• What services do you charge for? (For example, phone calls, emails and researching providers)
• How often do you invoice for your services?
• Do you charge for every conversation?
• Are your fee’s outlined in your service agreement?
• How often do you renew your service agreement?

Professional Development:

• How do you keep up to date with changes in the NDIS?
• What training do you attend?
• Are you a member of any professional bodies?