Questions to Ask When Choosing a Support Coordinator

Questions to ask when choosing a Support Coordinator:


  • How long have you been a Support Coordinator?
  • Who have you worked for previously?
  • What are the most common types of disabilities you coordinate for?
  • What are some of the support/services you regularly work with?


  • What relevant qualifications do you have?
  • Scope of Services
  • Do you have any specific services that you recommend?
  • How does your organisation manage conflicts of interest between services?
  • How will my personal information be protected?
  • What are your working hours?
  • Are you contactable outside of working hours?


  • How would you describe your support coordination style?
  • How do you approach support coordination?
  • How do you go about understanding a new participant?

Fees and Charges:

  • What services do you charge for? (For example, phone calls, emails and researching providers)
  • How often do you invoice for your services?
  • Do you charge for every conversation?
  • Are your fee’s outlined in your service agreement?
  • How often do you renew your service agreement?

Professional Development:

  • How do you keep up to date with changes in the NDIS?
  • What training do you attend?
  • Are you a member of any professional bodies?

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

Gender *
Does the participant identify as Aboriginal or Torres Strait Islander? *

Participant Information

Services Requested by the Participant
Are there any known safety concerns or potential risks that we should be aware of before proceeding with support for the Participant?
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Referral Completed By

How did you hear about us? *
Upload additional information such as participants NDIS plan
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Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.