What To Do When You Aren’t Happy With Your Support Coordinator?

If you have concerns about your Support Coordinator, you can speak with the organisation directly and ask to complete the organisation’s feedback and complaints form. All registered providers should have a feedback and complaints form as it is a requirement of their registration with the NDIS.

You should be allowed to discuss your concerns without fear and any further retribution (such as having your services cancelled).

If you are still unhappy with the result, you can speak with an advocate or contact the NDIS Quality and Safeguards Commission via the details below.

Disability Advocacy

E: intake@da.org.au

P: 1300 365 085

Regional Disability Advocacy Servce

P: 1800 250 292

W: www.rdas.org.au

NDIS Quality & Safeguards Commission

P: 1800 035 544

W: www.ndiscommission.gov.au

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

Gender *
Does the participant identify as Aboriginal or Torres Strait Islander? *

Participant Information

Services Requested by the Participant
Are there any known safety concerns or potential risks that we should be aware of before proceeding with support for the Participant?
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Referral Completed By

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Upload additional information such as participants NDIS plan
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Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.