Ask Adrian: NDIS Planning Roadblocks

We see all too often so many varied outcomes, interpretations and experiences when participants, informal supports and Support Coordinators are taking part in the NDIA Planning and Outcome stages of the now-called ‘NDIS Reassessment process’.  


Challenges in Support Expectations

  • Delegates stated the level of support requested by clinicians, Participants and families during meetings and in reports as being deemed reasonable, yet the actual outcome is completely different to what was expected.
  • Delegates refer to confusing “reasonable and necessary” guidelines and what is interpreted as being Participant/informal support responsibility, which in turn leaves Participants and their families questioning why their requests are not being considered.
  • Participants feel disregarded during the meeting process due to a lack of person-centred approaches, which in turn leads to Participants lacking confidence in the system and feelings of burden and confusion.


Improving NDIA Communication in Reassessment Meetings


  • Increased empathy and person-centred approaches were used during the reassessment meeting process.
  • Increased inclusion of Participant/informal support story and impact during the previous plan period in the planning and decision-making process.
  • Simpler and clearer explanation of “reasonable and necessary” guidelines during the meeting so that Participants know what is disability-related and what is deemed the responsibility of everyday Australians.
  • More consistent decision-making processes were implemented across the NDIA Reassessment processes, and an explanation of why certain decisions were made. Hence, participants are aware of what is expected and required for various outcomes to be reconsidered in the future.


– Adrian Solomons, Support Coordinator

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