Empowered Community Services understands that you might not be comfortable contacting Empowered about decisions that directly relate to you life, health and general well being. We want all of our participants to understand that there are advocacy services out there that are able to assist you to make informed decisions.

How to Make a Complaint or Provide Feedback

You can make a complaint or provide feedback directly to Empowered Community Services in multiple ways;

You can also provide feedback or make a complaint to external bodies. The section below outlines where you can find help outside of Empowered.

National Disability Insurance Quality & Safeguards Commission

A hotline for reporting or complaining about the abuse and neglect of a person with a disability at home, in the community, or in any other location.

Other Important Numbers

Police, Fire and Ambulance: 000
Community Services Help Line: 1800 55 1800
Beyond Blue:1300 22 4636
Youth Line: (02) 8736 3293
Kids Helpline: 1800 55 1800
Lifeline: 13 11 44

Feedback Form

Feedback & Complaints

Your Information


Type of Feedback
Time Occured
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Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

Gender *
Does the participant identify as Aboriginal or Torres Strait Islander? *

Participant Information

Services Requested by the Participant
Are there any known safety concerns or potential risks that we should be aware of before proceeding with support for the Participant?
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Referral Completed By

How did you hear about us? *
Upload additional information such as participants NDIS plan
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Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.