Click Here to view our Emergency (COVID-19) Pandemic Plan

Download our Coronavirus Quick Guide here

Click Here to view our Emergency (COVID-19) Pandemic Plan

Download our Coronavirus Quick Guide here


Empowered Community Services understands that you might not be comfortable contacting Empowered about decisions that directly relate to you life, health and general well being. We want all of our participants to understand that there are advocacy services out there that are able to assist you to make informed decisions.

How to Make a Complaint or Provide Feedback

You can make a complaint or provide feedback directly to Empowered Community Services in multiple ways;

You can also provide feedback or make a complaint to external bodies. The section below outlines where you can find help outside of Empowered.

National Disability Insurance Quality & Safeguards Commission

A hotline for reporting or complaining about the abuse and neglect of a person with a disability at home, in the community, or in any other location.

Other Important Numbers

Police, Fire and Ambulance: 000
Community Services Help Line: 1800 55 1800
Beyond Blue:1300 22 4636
Youth Line: (02) 8736 3293
Kids Helpline: 1800 55 1800
Lifeline: 13 11 44

Feedback Form

Feedback & Complaints

Your Information


Type of Feedback
Time Occured
Please Upload Any Relevant Information
Maximum upload size: 516MB

Referral Form

Referral Form

Participant Details

Participant is currently;

Primary Contact

Participant Information

Does the participant require medication to be administered during support hours?
Services Requested by the Participant
Has the participant consented to this referral?

Please note, Empowered has a minimum shift length of four hours for all new participants.
*Participants who require less than a four support will be subject to approval and will depend on the total number of hours of support required per week*

Preferred Times




Monday Start Time
Monday Finish Time
Tuesday Start Time
Tuesday Finish Time
Wednesday Start Time
Wednesday Finish Time
Thursday Start Time
Thursday Finish Time
Friday Start Time
Friday Finish Time
Saturday Start Time
Saturday Finish Time
Sunday Start Time
Sunday Finish Time

Referral Completed By

Do you give consent for Empowered Community Services to use my image to share on their social media accounts, website & advertisements?
How did you hear about us? *
Upload additional information such as participants NDIS plan
Maximum upload size: 516MB