Questions to Ask When Choosing a Support Coordinator

Questions to ask when choosing a Support Coordinator:



  • How long have you been a Support Coordinator?
  • Who have you worked for previously?
  • What are the most common types of disabilities you coordinate for?
  • What are some of the support/services you regularly work with?



  • What relevant qualifications do you have?
  • Scope of Services
  • Do you have any specific services that you recommend?
  • How does your organisation manage conflicts of interest between services?
  • How will my personal information be protected?
  • What are your working hours?
  • Are you contactable outside of working hours?



  • How would you describe your support coordination style?
  • How do you approach support coordination?
  • How do you go about understanding a new participant?


Fees and Charges:

  • What services do you charge for? (For example, phone calls, emails and researching providers)
  • How often do you invoice for your services?
  • Do you charge for every conversation?
  • Are your fee’s outlined in your service agreement?
  • How often do you renew your service agreement?


Professional Development:

  • How do you keep up to date with changes in the NDIS?
  • What training do you attend?
  • Are you a member of any professional bodies?
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