We see all too often that so many varied outcomes, interpretations and experiences when participants, informal supports and Support Coordinators are taking part in the NDIA Planning and Outcome stages of the now-called ‘NDIS Reassessment’ process’. 

Examples are:

• Delegates stating level of support requested by clinicians, participants and families during meeting, and in reports as being deemed reasonable, yet the actual outcome is completely different to what was expected

• Delegates referring to confusing “reasonable and necessary” guidelines and what is interpreted as being participant/informal support responsibility, which in turn leaves participants and their families questioning why their requests are not being considered

• Participants feeling disregarded during the meeting process due to a lack of person-centered approaches which in turn leads to participants lacking confidence with the system and feelings of burden and confusion

How would you like the NDIA to improve the way information is conveyed during NDIS reassessment meeting process?

• Increased empathy and person cantered approaches used during the reassessment meeting process

• Increased inclusion of participant/informal support story and impact during the previous plan period in the planning and decision-making process

• Simpler and clearer explanation of “reasonable and necessary” guidelines during the meeting so that participants are aware of what is disability-related, and what is deemed the responsibility of everyday Australians

• More consistent decision-making processes implemented across the NDIA Reassessment processes and explanation of why certain decisions were made so participants are aware of what is expected and required for various outcomes to be reconsidered in the future.