Ask Adrian: NDIS Planning Roadblocks

We see all too often that so many varied outcomes, interpretations and experiences when participants, informal supports and Support Coordinators are taking part in the NDIA Planning and Outcome stages of the now-called ‘NDIS Reassessment’ process’. 

Examples are:

  • Delegates stating level of support requested by clinicians, participants and families during meeting, and in reports as being deemed reasonable, yet the actual outcome is completely different to what was expected

  • Delegates referring to confusing “reasonable and necessary” guidelines and what is interpreted as being participant/informal support responsibility, which in turn leaves participants and their families questioning why their requests are not being considered

  • Participants feeling disregarded during the meeting process due to a lack of person-centered approaches which in turn leads to participants lacking confidence with the system and feelings of burden and confusion

How would you like the NDIA to improve the way information is conveyed during NDIS reassessment meeting process?

  • Increased empathy and person cantered approaches used during the reassessment meeting process

  • Increased inclusion of participant/informal support story and impact during the previous plan period in the planning and decision-making process

  • Simpler and clearer explanation of “reasonable and necessary” guidelines during the meeting so that participants are aware of what is disability-related, and what is deemed the responsibility of everyday Australians

  • More consistent decision-making processes implemented across the NDIA Reassessment processes and explanation of why certain decisions were made so participants are aware of what is expected and required for various outcomes to be reconsidered in the future. 

– Adrian Solomons
Support Coordinator

View More Blogs

Ask Adrian: Did you know? Home & Living Supports

A Day in the Life of a Support Coordinator

Our Reconciliation Action Plan Has Been Approved!

Current Capacity


Community Access & Capacity Building

0 Hours

Support Coordination

0 Participants

Specialist Support Coordination

0 Participants

School Leavers Employment Program

0 Participants

Referral Form

Referral Form

Participant Details

Gender *
Does the participant identify as Aboriginal or Torres Strait Islander? *

Participant Information

Services Requested by the Participant
Are there any known safety concerns or potential risks that we should be aware of before proceeding with support for the Participant?
Maximum upload size: 516MB

Referral Completed By

How did you hear about us? *
Upload additional information such as participants NDIS plan
Maximum upload size: 516MB

Team Leaders

Participants receiving Community Access and Capacity Building Supports will be assigned a Team Leader. Our Team Leaders can help with tracking participant goals, developing strategies to assist with support, communicating strategies with staff, and developing reports progress reports. Team Leaders will be charged under the Non-face-to-face line item as necessary.

Establishment Fee

Participants with more than 20 hours of support per month may be charged an establishment fee when entering the service.